F.A.Q.
Where do you ship?
Where do you ship?
I’m thrilled to offer worldwide shipping! No matter where you are, I’ll do my best to get my pottery to your doorstep. Please note that shipping times and costs vary depending on your location.
What materials do you use?
What materials do you use?
I use high-quality clay and food-safe, lead-free glazes for all my pieces. My products are designed to be both functional and beautiful.
Are your products dishwasher and microwave safe?
Are your products dishwasher and microwave safe?
Most of my pieces are dishwasher and microwave safe unless otherwise specified in the product description. However, to extend their life, I recommend hand washing and avoiding sudden temperature changes.
What if my item arrives damaged or gets stolen?
What if my item arrives damaged or gets stolen?
I take great care in packing my pottery to ensure it arrives safely, but accidents can happen. If your item arrives damaged, please contact me within 48 of delivery with photos, and we’ll work with you to resolve the issue. Unfortunately, if your package is somehow stolen we are unable to take any responsibility for it.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes! I offer gift wrapping as an add-on. Let me know at checkout if your order is a gift, and I’ll ensure it’s beautifully packaged with a touch of magic.
Do you offer sets (e.g., matching cups and saucers)?
Do you offer sets (e.g., matching cups and saucers)?
Yes, I do create matching sets! Check the product listings for availability, or contact me if you’re looking for something specific.
Return Policy
Return Policy
Due to the handmade nature of my products, I am unable to accept returns or exchanges. Each piece is carefully crafted and one-of-a-kind, with slight variations in size, shape, or glaze that are part of its unique charm. If your order arrives damaged or there is an issue with the item, please contact me within 48 hours of delivery with photos of the damaged pottery and the packaging, and I will work with you to resolve the situation. Keep the pottery and the packaging at hand, do not throw them out.
Privacy Policy
Swirl Lady Pottery (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Such as your name, email address, shipping address, and phone number.
- Payment Information: Such as billing details, but please note that we do not store your payment information—payments are securely processed by Stripe.
- Order Details: Information about your purchases and preferences.
- Website Usage Data: Such as your IP address, browser type, and pages visited, collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your orders or respond to inquiries.
- Send you updates, promotions, or newsletters (if you opt-in).
- Improve our website and user experience.
- Comply with legal obligations.
3. Sharing Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist us in fulfilling orders, shipping, payment processing, or website hosting.
- Legal Requirements: If required by law, such as to comply with a legal process or protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the website.
5. Data Security
We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request the deletion of your personal information, subject to certain legal obligations.
To exercise your rights or update your preferences, please contact us at [Insert Contact Email].
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@swirlladypottery.com
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